Last updated: 5 September 2026
Who we are and how to contact us
M&M Logistics Services Limited is responsible for the personal information used to operate this website and provide our freight services between the United Kingdom and The Gambia. For privacy questions or requests, email mmlogistics2017s@gmail.com or use the details on our contact page.
Information we handle
When you contact us or arrange a shipment, we may receive your name, phone number, email address, collection or delivery address, messages, and sender or recipient details. Service records may include shipment references, cargo descriptions, delivery updates, invoices, and payment records. A sender may provide a recipient’s details so we can arrange delivery. Please only provide information needed for your enquiry or shipment.
Visiting the website also involves technical information such as your IP address, browser, requested pages, and request times being processed by our hosting services to deliver and protect the website.
Why we use information
We use information to answer enquiries, arrange and track shipments, communicate service updates, manage payments, and resolve problems. Where applicable, this processing is necessary to take steps at your request or perform our contract with you. We also process information to meet legal obligations, including accounting and customs requirements, and for legitimate interests in operating and securing our services and communicating with shipment recipients. Where we rely on consent, including for consent-based marketing, you can withdraw it at any time.
Who receives information
Information needed to provide the service may be handled by authorised staff, freight and delivery partners, hosting and database providers, and communication providers. Information may also be provided to customs authorities, regulators, or professional advisers where needed for legal obligations or claims. Shipment information may be shared with the sender or recipient to coordinate delivery.
Freight between the UK and The Gambia requires information to be used in those countries. Technology providers may also process information elsewhere. Contact us for details of the recipients, locations, and transfer arrangements relevant to your information.
Cookies, storage, and external services
Public information pages do not require an account. Staff sign-in uses browser storage to maintain authenticated access. The contact page embeds Google Maps, which receives technical information when the map loads and may use cookies or similar technologies. You can manage cookies and site storage through your browser settings.
Following links to WhatsApp, Google Maps, or other external services brings you under those services’ privacy policies. Shipment tracking opens our tracking portal and uses the reference you enter to find shipment updates. Keep your tracking reference private.
How long information is kept
Retention depends on the type of record and why it is needed, including handling your enquiry, completing a shipment, meeting accounting or legal requirements, and resolving disputes. Contact us to ask about the retention period for a particular record or to request deletion. Some records may need to be retained despite a deletion request.
Your privacy rights
Depending on applicable law and the circumstances, you may request access to, correction of, or deletion of your personal information, restriction of its use, or a portable copy. You may also object to processing, including direct marketing, and withdraw consent where processing is based on it. Withdrawing consent does not affect earlier lawful processing. Contact us using the details above; we may need to verify your identity before responding.
You can also raise a concern with the UK Information Commissioner’s Office at ico.org.uk/make-a-complaint, or the relevant data protection authority where you live.
Changes to this policy
We may update this policy as our services or requirements change. The date above shows when this version was last updated.